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All content copyright © 2000-2011
Draper Imaging Group.
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Do you sell to the retail public?
Our mission for our Legacy Image line of services is to sell through our network of client partners, and to fully support those partners in growing their sales of our services and products.  To sell directly to the end customer is counterproductive to that mission.  Retail inquiries are referred to a partner near the customer’s location whenever one is available. 

Boutique Foto is a retail line, with professional or wholesale discounts available to qualified buyers.

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Are there minimum order requirements for professional or wholesale pricing?
There are no minimum sales requirements on our Legacy Image line of restoration and enhancement services. 

To qualify for professional or wholesale pricing on our Boutique Foto line, there is a reasonable minimum annual sales volume required.  Please contact us for more information.

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What's the typical turnaround time on orders?
For our Legacy Image line, most orders are ready for Preview of the artwork in two to five days, depending upon the complexity of the project.

For our Boutique Foto line, all of our pieces are handmade in our studio, so turnaround times vary with the complexity of the item and the season.  Please allow up to two weeks for completion of items during peak times.

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Do you outsource the work?
You can be assured your images are secure with us.  All work is performed in our own studio.  Our long history of efficient methodology allows us to be competitive without outsourcing the work overseas like many of our competitors.

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What guarantee of satisfaction do you offer?
We take great pride in providing a level of quality that’s unsurpassed. Your satisfaction, as well as that of your end customer, is guaranteed -
For retouching / artwork: If we cannot provide a retouched or enhanced image that meets with your approval, there is no charge for the work provided.
Legacy Image photo restorations and artistic renderings: We print to archival standards, and will replace at no cost any printed image that fades/discolors under recommended display or storage conditions, as well as any print with a defect incurred during the printing or in-house handling of the print.
Jewelry, gift, and décor items: All items are warranted from defect or failure under normal usage for one year. Items returned due to a defect will be repaired or replaced.

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What methods of payment do you accept?
We accept VISA, MasterCard, American Express, and Discover, as well as company checks and money orders, or C.O.D.

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Do you sell internationally?
We do sell our services and products to client partners outside the US.  (There are a limited number of locations outside the US to which we do not ship at this time.)  Payment for international orders is by credit card or bank transfer in US funds.

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Can I order a catalog?
As part of our commitment to a greener environment, we no longer produce a printed catalog. 

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Can I get product samples sent to me to examine the quality before I order?
We're very proud of the quality of our work, and are convinced you will not find better anywhere.  We are not able to provide free samples, but if you would like to examine a sample, one can be ordered at a discounted rate.  Please contact us with inquiries for sample pieces.

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Do you use any base metals containing lead in your jewelry or ornaments?
No.  We use only precious metals for our open or limited edition jewelry. For the ornaments or promotional jewelry pieces, we use base metals or pewter manufactured in the US without lead content.

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