Do you sell to the retail public?
Our
mission is to sell through our network of client partners, and to fully support
those partners in growing their sales of our services and products. To
sell directly to the end customer is counterproductive to that
mission. Retail inquiries are referred to a partner near the
customer’s location whenever one is available.
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Are there minimum order
requirements for wholesale pricing?
Never! We offer additional price reductions on certain services or
items purchased in volume, but our wholesale
pricing applies to all purchases, even if you are buying only one item at a
time.
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What's the typical turnaround time on
orders?
Most orders are completed within one to five business days, depending
upon the service or product ordered. Please see our catalog
for specific turnaround times per service or product line.
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Do you outsource the work?
You can be assured your images are secure with us. All
retouching, restoration, and painting is performed by our own in-house staff. Our long history
of efficient methodology allows us to be competitive without
outsourcing the work.
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What guarantee
of satisfaction do you offer?
We take great pride in providing a level of quality that’s
unsurpassed. Your satisfaction, as well as that of your customer, is
guaranteed -
For retouching / artwork: If we cannot provide a retouched or
enhanced image that meets with your approval, there is no charge for
the work provided.
Legacy Image photo restorations and artistic renderings: We print to
archival standards, and will replace at no cost any printed image
that fades/discolors under recommended display or storage
conditions, as well as any print with a defect incurred during the
printing or in-house handling of the print.
Jewelry, gift, and décor items: All items are warranted from defect
or failure under normal usage for one year. Items returned due to a
defect will be repaired or replaced.
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What methods of payment do you accept?
We accept VISA,
MasterCard, American Express, and Discover, as well as company checks and
money orders, or C.O.D.
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Do you sell internationally?
We do sell our services and products to client partners outside the US.
(There are a limited number of locations outside the US to which we do not
ship at this time.) Payment for international orders is by credit card
or bank transfer in US funds.
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Can I order a catalog?
As part of our
commitment to a greener environment, we no longer send out a printed
catalog. Our complete catalog is available online. If you
require a catalog in print, one can be ordered for ten dollars.
The amount is credited to your first order.
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Can I get product samples sent to me to
examine the quality before I
order?
We're very proud of the
quality of our work, and are convinced you will not find better
anywhere. You are welcome to order any item from our line at our
special discounted display sample rates.
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Can the
jewelry charms/pendants get wet?
Unlike much of the photo jewelry on the market that can be ruined by
moisture, ours is unharmed by water. We actually immerse the
cabochons in water to cool
them after the image is fired.
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Do your jewelry
pieces or ornaments contain lead?
No. We use only precious metals for our open or limited edition
jewelry. For the ornaments or promotional jewelry pieces, we use
base metals or pewter manufactured in the US without lead content.
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